Consumers are Encouraged to Report Complaints if They Feel They Have Been Cheated
“With gas prices reflecting the destruction of Hurricane Ike in the 
CHICAGO
In addition to its regular inspections, the Department of Agriculture also investigates consumer complaints. Consumers who feel they have been shorted and would like to file a complaint should call the Bureau of Weights and Measures at 1-800-582-0468.
The Department of Agriculture inspects about 94,000 pumps. In 2007, four percent, or 3,267, were rejected. The dispensing errors detected were nearly evenly distributed, with 687 benefiting the consumer and 699 benefiting the station. The remaining 1,881 pumps were rejected for reasons such as a defective hose or nozzle. Nearly 1,000 random product samples were collected last year, as well. The samples are used to check octane ratings and determine fuel quality. 61 violations were discovered.
“The department cannot control the price of gas, but it can make sure motorists receive every gallon that they pay for,” said Tom Jennings, Director of the Illinois Department of Agriculture. “We have a dedicated staff of weights and measures inspectors who check gas pumps around the state to ensure they’re working accurately.”
Some communities, including
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